23rd Annual Arts Award

Accent Lighting is the ONLY showroom in Oregon with Certified Lighting Consultants.

Policies

ORDER & RETURNS

Accent Lighting is committed to your complete purchase satisfaction. Because we want you to be an Accent Lighting customer for years to come, we strive to provide an unparalleled in-store or online shopping experience.

*Please be sure to open, and perform a detailed inspection of your order within 48 hours, or two business days of receiving your order. Accent Lighting cannot be held responsible for any missing, or damaged goods if we are not notified within this time period. If you suspect that your order was damaged during shipment, please review the DAMAGED GOODS section of this page and contact us right away at info@accentlighting.com or call us at 503-699-9995. Please be sure to include your name, address, order number and the items damaged.

ORDER STATUS - HOW CAN I CHECK THE STATUS OF MY Accent Lighting ORDER?

You can email us for the status of your order at info@accentlighting.com or call us at 503-699-9995. Please be sure to include your name and order number.

ORDER ARRIVAL – WHAT SHOULD I DO WHEN MY Accent Lighting ORDER ARRIVES?

Please be sure to open, and perform a detailed inspection of your order within 48 hours, or two business days of receiving your order. Accent Lighting cannot be held responsible for any missing, or damaged goods if we are not notified within this time period. If you suspect that your order was damaged during shipment, please review the DAMAGED GOODS section of this page and contact us right away at info@accentlighting.com or call us at 503-699-9995. Please be sure to include your name, address, order number and the items damaged.

We highly recommend hiring a qualified electrician to install your lighting fixtures. Accent Lighting is not responsible for any product damage or defects incurred due to faulty installation.

DAMAGED GOODS / MISSING PARTS – WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR IS MISSING PARTS?

We understand that items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods / missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you. To make this happen, we do need a little help from the customer. This is our Damaged Goods return process:

  1. Please be sure to open, and inspect your order within 48 hours, or two business days of receiving your order. Accent Lighting cannot be held responsible for any missing, or damaged goods if we are not notified within this time period. If you suspect that your order was damaged during shipment, please contact us immediately at info@accentlighting.com or call us at 503-699-9995. Please be sure to include your name and order number. Please include a photograph of the damaged shipment.
  2. Accent Lighting will open a Damaged Goods claim with the shipping company (UPS or FEDEX) on your behalf, and provide you with information on the next step – getting the damaged shipment to the shipping company.
  3. Following, we request that you either drop the shipment off with the shipping company, or make the shipment available for the shipping company to pick-up within the shipping company’s 30 day claim window. The shipping company will then inspect the shipment to determine if it was damaged during the shipping process.
  4. After the shipping company’s inspection is complete and a determination is made that the product was damaged during shipment, Accent Lighting will immediately do one of the following:
    • Ship a replacement fixture to you free of charge. Note - If immediate replacement is required, please send us a photograph of the damaged shipment. Upon receipt, we will ship you a new fixture via a new order. There is no cost to you unless the shipping company denies the damage claim.
    • Issue store credit to your account in the amount of the original order towards a future purchase.
Note: Failure to follow the damaged goods procedure for a damaged item may result in a charge for the replacement item.

DEFECTIVE GOODS / PRODUCT WARRANTY – WHAT SHOULD I DO IF MY PRODUCT IS DEFECTIVE?

We understand that sometimes products have a manufacturer’s defect. All items (excluding bulbs) are offered with a one year Accent Lighting warranty. Any qualifying defective item purchased from Accent Lighting that is returned within one year of purchase will be repaired or replaced at the company's discretion. Repairs for items that are still under warranty will be covered at no charge. A copy of sales receipt may be required if the sales transaction cannot be found in our computer system. This is our Defective Goods / Product Warranty return process:

  1. Defective goods claims must be filed with Accent Lighting within the 1 year Accent Lighting warranty period, from date of delivery. To file a defective goods claim, please contact us at info@accentlighting.com or call us at 503-699-9995. Please be sure to include your name, address, Accent Lighting order number and the name of the defective item.
  2. Accent Lighting will work with you to arrange for on-site product repair, or complete product replacement.
  3. If on-site repair is not an option, you will be sent by email a pre-paid UPS shipping label to return the product back to Accent Lighting. After receiving the label, you have 10 business days to drop the shipment off with UPS, or arrange for UPS pick-up. Please include all parts, and original packaging if available.
  4. Upon inspection and final approval by Accent Lighting that the returned product is defective, a replacement product (same as original, or an alternate selection) will be shipped as soon as possible. Accent Lighting will pay for shipping the replacement back to you.
  5. Should you prefer to be issued a store credit towards a future purchase, that credit will be issued within 7 days of final determination that the product was defective.
Note: Any defects deemed to be caused by improper installation or product modification in any way disqualifies the product from a defective goods return. Additionally, defective product claims made beyond 1 year of product delivery will not qualify for a defective goods return. Failure to follow the defective goods procedure above for a defective item may result in a charge for the replacement item or store credit.

Products Not Eligible for Return/Exchange. Sorry, we cannot accept returns on:
  • Incandescent bulbs
  • Custom orders / special orders
  • Floor models
  • Large orders (single fixtures over $5,000, orders totaling over $5,000 on multiple quantities of the same fixture)
  • Closeout items
  • Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
  • Items not in resalable condition or items missing the original packaging
  • Items not purchased from Accent Lighting
  • Items not purchased by the original customer (we require the original purchase receipt)

Products Eligible for Return/Exchange: Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, tags, and packaging. You may return any item that qualifies under these conditions within 30 days of delivery.

Restocking Fees: Some manufacturers charge restocking fees on returned or exchanged products. However, Accent Lighting is working with all our partner brands to offer you the best possible return/exchange terms. Depending on the brand and the product, restocking fees can be as follows
  • 25% restocking fee of original purchase price on some brands / products. Details about a product’s return policy may be found on each product page. You are responsible for the cost of return shipping back to Accent Lighting.
  • 50% restocking fee of original purchase price on some brands / products and made-to-order purchases. This restocking fee will be deducted from your refund/credit. You are responsible to cover the cost of return shipping back to Accent Lighting.

PRODUCT RETURN / EXCHANGE PROCESS – HOW DO I RETURN MY PRODUCT TO Accent Lighting?

Products eligible for return/exchange include items in original, new condition with all original parts, tags, and packaging. You may return any item that qualifies under these conditions within 30 days of delivery. To initiate a return, please follow this PRODUCT RETURN / EXCHANGE PROCESS:

  1. Request a Accent Lighting Return Number (RN#). Product Return Requests must be filed with Accent Lighting within 30 days of product delivery. To file a product return request, please contact us at info@accentlighting.com or call 503-699-9995 to request a RN#. Please include your name, address, Accent Lighting order number, items to be returned, and the reason for your return.
  2. Ship the product back to Accent Lighting. In most cases, we will send to you a UPS shipping label (pre-paid by Accent Lighting) to return the product. The cost of shipping the product back to Accent Lighting plus any applicable restocking fees will be deducted from your refund, exchange or store credit.
  3. Please follow these points to ensure a successful return to Accent Lighting:
    • To help us create the proper pre-paid UPS shipping label for the return, please have the original box and packaging available. We will need to know box size, and approximate shipment weight to issue the label. Often these measures can be found on the original inbound shipping label.
    • You will be sent by email a pre-paid UPS shipping label to return the product to Accent Lighting. After receiving the label, you have 10 business days to drop the shipment off with UPS, or arrange for UPS pick-up.
    • Please use the original box and original packaging for your return. Include all parts and components. We need the product and packaging to be in new, original condition when it arrives at Accent Lighting, so be sure to include all original packing materials and tags included with the product.
    • In addition to the UPS label, please include the RN# for your return, as instructed by your Accent Lighting returns consultant. To maintain the product’s new condition, do not write directly on the product’s packaging.
    • Ship the product back to Accent Lighting using the pre-paid UPS shipping label we send to you via email. You have 10 business days to drop the shipment off with UPS, or arrange for UPS to pick-up the shipment.
    • Shipments without a RN# will not be accepted.
    • Send confirmation of shipment to Accent Lighting. Simply email your tracking number, and original RN# directly to info@accentlighting.com. This way, we can monitor the progress of your return, and potentially speed the return process.
When Accent Lighting receives the item, we will inspect it.

Upon inspection and final Return approval by Accent Lighting that the returned product is in original, uninstalled, unmodified, re-sellable condition with the original packaging, you will receive a store credit or refund. In some cases, Accent Lighting will begin an RGA (Returned Goods Authorization) process with the fixture’s manufacturer. Accent Lighting store credit or a refund will be issued within 7 days of final RN# approval by Accent Lighting. Please note that it may take an additional 4-7 days for your financial institution to post the refund to your account. Refunds will be made via the same method used to purchase the product from Accent Lighting, less the cost of shipping back.In cases where Accent Lighting begins an RGA process with a manufacturer, Accent Lighting store credit or a refund will be issued within 7 days of final RGA approval the manufacturer. Refunds will be made via the same method used to purchase the product from Accent Lighting. Please note that it may take up to an additional 7 days for your financial institution to post the refund to your account.

Other items are subject to a 25% or 50% restocking fee as noted on the product page. This fee will be deducted from your refund, exchange or credit. The cost of shipping the product back to Accent Lighting will also be deducted from your refund, exchange or store credit.

ORDER CANCELLATIONS – WHAT IF I NEED TO CANCEL MY ORDER?

You may cancel an order that has not shipped, unless it is a special order or customized product. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. To request an order cancellation, please contact our customer service team at info@accentlighting.com or call 503-699-9995. Please be sure to include your name, address, order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation.

Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled.

Note: Do not refuse delivery of non-damaged goods as this will result in up to a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for roundtrip shipping costs.